Helpdesk Services
Sol-Tec’s Helpdesk Services provides local, reliable and flexible IT support without the high cost associated with providing an in-house helpdesk. Setting up new helpdesk facilities, maintaining and training a team of engineers and managers can be expensive. Outsourcing part or all of your helpdesk to Sol-Tec means you have access to a highly trained and fully accredited UK based support team available daily from 8:00am to 6:30pm. Each call logged will be actioned to a pre-agreed SLA and resolved. If required, calls can be escalated to your senior engineers or a service provider of your choice.
Key Service Features
- Helpdesk open from 08.00-18.30
- Unlimited telephone/remote access call logging & resolution
- Password protected web portal for call logging and tracking
- Immediate response to user information and support requests
- Support for both office, remote site and home based users
- Support provided by accredited IT Engineers
- Expert support for Microsoft XP, Vista, Windows 7 and Office
- Management of vendor warranty service calls
- Onsite support as required
- 1st/2nd Line and/or 3rd Line Engineers available
Call your account manager for a free consultation.