Which support program is right for you?
Today, businesses are dependent on IT systems to deliver efficiencies that benefit their staff, their customers and their profit line. However, poor maintenance of an IT infrastructure, user error and frequently changing security risks puts both your network and data under constant threat.
Many organisations remain exposed to these dangers by creating an unmanageable workload for their IT team. Often highly skilled engineers spend more time resolving simple issues or chasing manufacturers than improving IT systems to further benefit their company . While there are many reasons for this, cost is always a key factor.
Sol-Tec offers three Technical Support Packages: Time Tokens, SME Support and Modular Support. Each one has a flexible, clear and cost-effective structure - and each provides a straightforward, unique solution to differing support requirements.
To compliment these, Sol-Tec have developed automated software and systems to more efficiently manage break fix maintenance and vendor warranty contracts relieving your IT people to focus on what really matters...your business.